TNA Troubleshooting

This section helps you identify and resolve TNA issues. It provides diagnostic tips, practical steps, and references to ensure reliable operation of your TNA device.

Each article in this section focuses on a specific area of troubleshooting:

ipTNA4i Hardware: covers the issues related to ipTNA4i devices, such as power supply, inputs, and outputs relays.

TNA Connect Hardware: covers the issues related to both TNA Connect V2 and V1 devices, such as power supply, inputs, and outputs relays.

Firmware and Connectivity: explains how to address firmware-related errors, and connectivity problems.

Start with the topic that matches your issue. If the problem persists, collect relevant diagnostic logs and consult our support team by creating a ticket using the evalink helpdesk.