TNA Connect Hardware

This article provides step-by-step instructions to identify and resolve common issues with your TNA Connect device. Follow the troubleshooting sections below based on the observed problem. Should the problem remain unresolved, please create a ticket to our support team using the evalink helpdesk.

TNA Connect V2

The TNA Does Not Power On

If the TNA does not power on, the issue may be related either to the power supply, the connector, or the power input.

info

For more information about device specifications, refer to the TNA Connect V2 Data Sheet.

• Power input: 7 - 36VDC on screw terminal V_IN

Proceed with the following steps to resolve the potential issues:

1. Verify that the DC input provides the required voltage and amperage
2. Check that all wires are correctly connected and functioning
3. Test the power supply

Inputs Not Responding

If inputs do not respond, possible causes include inactive site configuration, incorrect wiring, or a voltage applied to Common (C).

warning

Do not apply voltage to Common (C) terminals. Doing so will cause permanent damage to the device and is not covered under warranty.

info

Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about inputs, refer to the Inputs section.

Proceed with the following steps to resolve the potential issues:

1. Test the inputs:

   • Loop Input 1 (I1) to its Common (C)
   • Log in to your evalink talos account
     • (evalink talos) Navigate to Site → Overview and click on Change
       OR
     • (evalink Installer Portal) Select the Site and click Configure
   • Verify the site is active (activate it if not)
   • Under Receivers → Remote Control, check the input response

2. Repeat the test for the other inputs

3. Replace the wires with tested working ones

Outputs Not Responding

Outputs can be tested by wiring an output to an input.

info

Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about outputs, refer to the Outputs section.

Proceed with the following steps to resolve the potential issues:

1. Log in to your evalink talos account
   • (evalink talos) Navigate to the relevant Site and click on Receivers
     OR
   • (evalink Installer Portal) Select the Site, click Configure then navigate to the Receivers tab
2. Open the Web Server
3. On the Web Server, enter the required passwords to reach Access Level 4
4. Go to Alarming → Actors
5. Ensure Output 1 is set to Remote Control
6. Connect:
   • The wire from Input 1 (I1) to the desired output
   • The wire from the output to Input 1 Common (C)
7. Use Switch Actor to trigger the output
8. In evalink talos, select Events and confirm the alarm was triggered
   • If the alarm is triggered, the output works (the issue may be related to the alarm panel wiring).
   • If not, replace the wires and test again.

Note: Reset the settings after testing. By default, output settings should look like the image below:

TNA Connect V1

The TNA Does Not Power On

If the TNA does not power on, the issue may be related either to the power supply, the connector, or the power input.

info

For more information about device specifications, refer to the TNA Connect Data Sheet.

• Power input options:
  • 7 - 28VDC on screw terminal V_IN
  • 5V on the USB port of the Raspberry Pi

Proceed with the following steps to resolve the potential issues:

1. Verify that the DC input provides the required voltage and amperage
2. Use the USB port instead of the screw terminal VIN and test again
3. Check that all wires are correctly connected and functioning
4. Test the power supply

Inputs Not Responding

If inputs do not respond, possible causes include inactive site configuration, incorrect wiring, or a voltage applied to Common (C).

warning

Do not apply voltage to Common (C) terminals. Doing so will cause permanent damage to the device and is not covered under warranty.

info

Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about inputs, refer to the Inputs section.

Proceed with the following steps to resolve the potential issues:

1. Test the inputs:

   • Loop Input 1 (I1) to its Common (C)
   • Log in to your evalink talos account
     • (evalink talos) Navigate to Site → Overview and click on Change
       OR
     • (evalink Installer Portal) Select the Site and click Configure
   • Verify the site is active (activate it if not)
   • Under Receivers → Remote Control, check the input response

2. Repeat the test for the other inputs

3. Replace the wires with tested working ones

Outputs Not Responding

Outputs can be tested by wiring an output to an input.

info

Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about outputs, refer to the Outputs section.

Proceed with the following steps to resolve the potential issues:

1. Log in to your evalink talos account
   • (evalink talos) Navigate to the relevant Site and click on Receivers
     OR
   • (evalink Installer Portal) Select the Site, click Configure then navigate to the Receivers tab
2. Open the Web Server
3. On the Web Server, enter the required passwords to reach Access Level 4
4. Go to Alarming → Actors
5. Ensure Output 1 is set to Remote Control
6. Connect:
   • The wire from Input 1 (I1) to terminal 01b of Output 1
   • The wire from Common (C) to terminal 01a of Output 1
7. Use Switch Actor to trigger the output
8. In evalink talos, select Events and confirm the alarm was triggered
   • If the alarm is triggered, the output works (the issue may be related to the alarm panel wiring).
   • If not, replace the wires and test again.

Note: Reset the settings after testing. By default, output settings should look like the image below: