ipTNA4i Hardware

This article provides step-by-step instructions to identify and resolve common issues with your ipTNA4i device. Follow the troubleshooting sections below based on the observed problem. Should the problem remain unresolved, please create a ticket to our support team using the evalink helpdesk.

The TNA Does Not Power On

If the ipTNA4i does not power on, the issue may be related to either the power supply, the connector, or the power input.

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For more information about device specifications, refer to the ipTNA4i Data Sheet.

• Supported voltage: 12V–36V
• Power input options:
  • X4 (standard for DC input)
  • X5 (typically for battery input, but can also receive DC power)

Proceed with the following steps to resolve the potential issues:

1. Verify that the DC input provides the required voltage and amperage
2. Move the DC connector from X4 to X5 and test again
3. Check that all wires are correctly connected and functioning
4. Test the power supply

Inputs Not Responding

If inputs do not respond, possible causes include inactive site configuration, incorrect wiring, or a voltage applied to Common (C).

warning

Do not apply voltage to Common (C) terminals. Doing so will cause permanent damage to the device and is not covered under warranty.

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Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about inputs, refer to the Inputs section.

Proceed with the following steps to resolve the potential issues:

1. Test the inputs:

   • Loop Input 1 (I1) to its Common (C)
   • Log in to your evalink talos account
     • (evalink talos) Navigate to Site → Overview and click on Change
       OR
     • (evalink Installer Portal) Select the Site and click Configure
   • Verify the site is active. If that is not the case, activate it
   • Under Receivers → Remote Control, check the input response

2. Repeat the test for the other inputs

3. Replace the wires with tested working ones

Outputs Not Responding

Outputs can be tested by wiring an output to an input.

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Make sure to choose appropriate sized wires, since large diameter wires may fail to connect.

For more information about outputs, refer to the Outputs section.

Proceed with the following steps to resolve the potential issues:

1. Log in to your evalink talos account
   • (evalink talos) Navigate to the relevant Site and click on Receivers
     OR
   • (evalink Installer Portal) Select the Site, click Configure then navigate to the Receivers tab
2. Open the Web Server
3. On the Web Server, enter the required passwords to reach Access Level 4
4. Go to Alarming → Actors
5. Ensure Output 1 is set to Remote Control
6. Connect:
   • The wire from Input 1 (I1) to terminal 01b of Output 1
   • The wire from Common (C) to terminal 01a of Output 1
7. Use Switch Actor to trigger the output
8. In evalink talos, select Events and confirm the alarm was triggered
   • If the alarm is triggered, the output works (the issue may be related to the alarm panel wiring).
   • If not, replace the wires and test again.

Note: Reset the settings after testing. By default, output settings should look like the image below: