Link is copiedFirmware
Access level 4 is required to access the Firmware tab.
There are two ways to upgrade the firmware of your TNA device:
Via evalink talos — This is the recommended and most frequently used method. It handles compatibility validation, manages the transfer process remotely, and reduces the risk of errors.
Via the TNA Web Server — This option is used in special cases. It requires prior contact with the support team to provide a specific firmware file for your device. Note that this upgrade method requires a local connection to your TNA device.
Whenever possible, use evalink talos for firmware upgrades. Only follow the TNA Web Server procedure when instructed and when you have the required firmware file from the support team.
Upgrade the TNA Firmware via evalink talos
When a new TNA firmware is released, you will receive a notification on your corresponding Virtual TNA Receiver record under Sites > [site] > Receivers tab in the corresponding TNA device record.
In evalink talos user interface, this message is visible only to Company Admin users.
By clicking Upgrade Firmware in the message, you can download and install the latest version of TNA firmware.
Direct Firmware Update in evalink talos
Direct firmware update is also available to Company Admins from evalink talos:
This option requires prior contact with the support team to provide a specific firmware file for your device.
- Click on the icon and select Direct firmware update from the upper right corner of your Virtual TNA Receiver record
- Click on Browse and navigate to the zip firmware file folder in your operating system
- Click on Upload
Upgrade the TNA Firmware via the TNA Web Server
Access level 4 is required to access the TNA Firmware tab.
Direct upgrades are only supported via a local connection.
- On the TNA Web Server, navigate to Settings > Firmware from the top right corner of the page
- Under TNA Firmware Upgrade, click Browse and select the firmware file
- Click on Upgrade then wait until the upgrade is complete
Firmware Upgrade Troubleshooting
Both the TNA Web Server and evalink talos may display specific messages during firmware upgrades. The table below provides an overview of these messages along with their possible causes and suggested actions:
| Firmware file's size is too large | The uploaded firmware file exceeds the device's size limit. | Verify the firmware version and ensure you are using the correct file provided by the support team. Use evalink talos if the file size cannot be reduced. |
| File is not an image file | The uploaded file is in an incorrect format or is corrupted. | Download the correct firmware file again and ensure it has not been modified. |
| Please upgrade the firmware through evalink talos. Direct upgrades are only supported via a local connection. | Attempting a direct upgrade over a remote connection, which is not supported. | Use evalink talos to perform the upgrade, or connect to the TNA device locally and try again. |
| Firmware upgrade is prohibited. Another firmware upgrade is ongoing | Another firmware upgrade process is currently running. | Wait for the current upgrade to finish before starting a new one. |
| Firmware upgrade failed | Installation error due to file corruption, compatibility issues, or device error. | Re-download the firmware and try again. If the issue persists, check device logs or contact the support team. |
| Firmware is uploaded | The file has been uploaded but installation has not yet started. | Proceed with the installation process. |
| Firmware transfer ongoing | Firmware is still being transferred to the device. | Wait for the transfer to complete before proceeding. |
| Firmware transferred, waiting for flashing and restart | The file has been transferred and is ready for installation. | Allow the flashing process to complete. Do not power off the device. |
| Firmware upload stopped due to connection interruption | Network or communication error during upload. | Check network stability and retry the upgrade. |
| Not enough memory, please restart the TNA | Insufficient memory available for installation. | Restart the device and try the upgrade again. |
| Flashing | Firmware is being installed. | Do not interrupt power or restart the device. |
| Incompatible software version | The firmware file is not compatible with the current device firmware. | Obtain a compatible firmware version from the support team. |
| Bad software version | The firmware file version is invalid or corrupted. | Re-download the firmware and try again. |
| Not flashed: Flash error | Device encountered an error writing firmware to memory. | Retry the upgrade; if persistent, check for hardware issues or contact the support team. |
| Image transfer error | Problem during firmware file transfer. | Check the network connection and retry. |
| Restart cause: Power on / Reset button / Remote command / Successfully flashed | Indicates why the device restarted. | No action needed unless the restart was unexpected. Investigate further if it was not part of the upgrade process. |