Generic Receiver Setup for a Site

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In this section, the term panel indicates a hardware alarm panel of any model, if not stated otherwise.

The term a receiver instance indicates a single Generic Receiver with a unique receiver account assigned by an evalink talos user who configures it for a particular site.

Generic Receiver Configuration for a Site

Configure Generic Receiver for a Site

You can configure one or several instances of Generic Receiver for any site within your company. For every instance of the Generic Receiver that you configure for a site, you can select one connector from the list that a Company Admin configures on a company level.

Each receiver instance is configured separately.

To configure a Generic Receiver for a site:

1. Go to Sites > [site] > Receivers > tab

2. On the Receivers tab, click on the Add a Virtual Receiver button and select Generic Receiver from the list

   Generic Receiver configuration dialog opens.

   

3. In the Account field, specify the receiver account

4. (Optional) Check the Duplicate to Unknown Alarms checkbox to duplicate the incoming with the Unknown status to the default Unknown Alarms site

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   If an alarm arrives that evalink talos does not recognize, by default it sends the alarm to a specific Unknown Alarms Site

   evalink talos creates The Unknown Alarms site automatically as soon as the first Unknown alarm arrives.

   In the global settings for the Generic Receiver, Company Admin can specify another site for Unknown alarms to override the default settings.

   If the checkbox is checked, evalink talos duplicates alarms with Alarm.evalinkDeviceId = UNKN-{account} to the Unknown Alarms site and keeps them at the site specified in global settings for the Generic Receiver.

5. In the Alarm Definition field, select the Alarm Definition you want evalink talos to use for this instance of Generic Receiver

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   For more information about working with alarm definitions, see section Work with Alarm Definitions.

6. (Optional) Check the Global connectors checkbox if you want to use only global connectors.

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   The list of global connectors is available only if a Company Admin has configured global connectors on the company level.

   Use this option if you need to receive alarms from multiple connectors to a single instance of Generic Receiver.

   In this case, the instance of Generic Receiver looks up for alarms with a matching account ID from all the connectors marked as 'Global'.

   In a case when you have two devices with the same Account ID that are using two different connectors, it's best practices to bind each connector to its own Generic Receiver instance to differentiate between devices.

7. In the Connectors field, select the Connector you want to use for this instance of Generic Receiver from the dropdown list

8. (Optional) Populate the Info field with data about the connecting receiver. You can specify the following information:

   • Virtual Device Type

   • Device Name

   • Hardware Type

   • Firmware

   • Manufacturer

   • SIP Username

9. Click Submit

Add Connection Monitoring for Generic Receiver on a Site

Once you have configured Generic Receiver for a site, you can set up the monitoring of connection between this Generic Receiver instance and the third-party receiver it connects to.

To establish connection monitoring:

1. On the Receivers tab of the site, find the instance of Generic Receiver you need to monitor

2. Click on the Connection Monitoring

   

   A dropdown connection monitoring configuration area opens.

3. To enable connection monitoring, check the Enable Connection Monitoring checkbox

4. Specify the Monitoring Interval in seconds

5. Specify monitoring event codes, separating them with commas

6. Click Save Configuration

Edit Generic Receiver on a Site Level

To edit an instance of Generic Receiver on a site level:

1. Go to Sites > [site] > Receivers > tab

2. Click the more_vert icon next the record of the receiver instance you want to edit and select Edit

3. In the dialog that opens, edit the receiver settings

4. Click Submit

Disable Generic Receiver on a Site Level

Use this option if you do not want to use a Generic Receiver instance, but want to keep its configuration.

To disable an instance of Generic Receiver, set the corresponding Enable / Disable toggle for a Generic Receiver instance to Off.

Delete Generic Receiver on a Site Level

Use this option if you want to completely delete an instance of Generic Receiver from a site together with its credentials and configuration.

To delete an instance of Generic Receiver:

1. Go to Sites > [site] > Receivers > tab

2. Click the corresponding Delete Receiver button below the record of the receiver instance you want to delete

3. In the confirmation dialog that opens, type the confirmation message and click Confirm Delete